Privacy Policy Our Happy Tree LLC Effective: May 1, 2026
Our Happy Tree LLC (“Our Happy Tree,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.ourhappytree.com, make a booking for pet care services, purchase products from our shop, or otherwise interact with our services (collectively, the “Service”).
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you or your pet (“Personal Information”).
Information You Provide:
- Contact information (name, email address, phone number, mailing address)
- Pet information (name, age, breed, health records, vaccination status, behavior notes, special needs)
- Booking details and preferences
- Payment information (processed securely through Stripe)
- Communications with us (inquiries, support requests, reviews)
- Any content you upload (photos or videos of your pet)
What is Stripe? Stripe is a secure third-party payment processing service that handles all credit card, debit card, and digital wallet transactions for our pet care bookings and product orders. We do not store your full credit card details on our servers.
Information Collected Automatically:
- Device and usage information (IP address, browser type, operating system, pages visited, etc.)
- Cookies and similar tracking technologies
- General location information (derived from IP address)
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your bookings and product orders
- To process payments securely through Stripe
- To provide pet care services and communicate with you about them
- To send booking confirmations, reminders, and important service updates
- To send marketing and promotional emails from Our Happy Tree only (you can opt out of these at any time)
- To improve our Service, website, and customer experience
- To respond to your inquiries and provide customer support
- To prevent fraud and ensure safety of pets and staff
- To comply with legal obligations
3. How We Share Your Information
We do not sell your Personal Information to any third parties. We also do not share your contact information (such as email address or phone number) with third parties for their own marketing or promotional purposes.
We may share information only in the following limited situations:
- With Stripe, our payment processor, solely to handle and process all service payments and product orders. Stripe processes transactions securely and has its own privacy practices (see https://stripe.com/privacy).
- With service providers who assist us in operating the Service (e.g., website hosting, email delivery systems, shipping carriers). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- With veterinarians or your designated emergency contact when necessary for your pet’s care
- To comply with applicable law, court orders, or government requests
- To protect the rights, property, or safety of Our Happy Tree, our users, pets, or the public
- In connection with a business transfer (such as a merger or acquisition), subject to standard confidentiality protections
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. Payments processed through Stripe use industry-leading encryption and security standards. However, no security system is perfect, and we cannot guarantee absolute security.
6. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and pet health records may be kept longer for safety and reference purposes.
7. Your Rights and Choices
You may:
- Access, correct, or delete your Personal Information (subject to legal limitations)
- Opt out of marketing emails at any time (every marketing email from us includes an unsubscribe link)
- Restrict certain processing of your data
To exercise these rights, please contact us at contact@ourhappytree.com.
California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.
8. Children’s Privacy
Our Service is not directed to children under 18. We do not knowingly collect Personal Information from children under 18.
9. International Users
If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Our Happy Tree LLC Huntingdon Valley, PA Email: contact@ourhappytree.com